Privacy policy for the software uhub

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Preamble
‍This Privacy Policy (the “Policy”) describes our policies regarding the collection, use, and sharing of personal information from the uhub service (the “Service”), accessible at yourdomain.uhub.io, operated by momou ag (“us”, “we”, or “our”).

1. What data we collect

As personal data, we mean data that can be used to identify you. This includes, for example, your name or email address. On the other hand, information that cannot be uniquely associated with you, such as the number of visitors to a website, is not personal data.

‍Collection of personal data
‍When you interact with the Service and use it, we collect personal data. The collected data includes, among others:

• For each registered user, the first and last names, as well as the email address used for logging in

• Information about your current employment and company information.

• For each registered user, the use of the Service as an audit log with activity as well as the date and time of the activity.

• Possible additional information about a registered user’s position within the company, language, and time zone

• Support and service requests through the built-in support chat

• Collection of billing addresses and contacts for accounts receivable purposes

‍Collection of usage data
‍In order to ensure high security and optimal use of our channels and to optimize their availability, we store selected usage data of visitors when accessing the channels.
Usage data includes, among others:

• Unique identifiers such as a cookie placed on your computer, mobile or device IDs

• Behavior logs within the Service

• Internet Protocol address (“IP address”) and data derived from your IP address, such as your geographic location

• Information about your devices such as information contained in HTTP headers, or other internet transfer protocol signals, browser or device type and version, operating system, user agent identifiers, and information about the presence or use of “apps” on your mobile devices, screen resolution, and your preferred language

2. How we use and share the data

Personal data
We use the personal data shared with us by you for the following purposes:

Compliance with legal requirements and company transactions.
We disclose your personal data if we believe it is necessary or appropriate for the following reasons: (a) to comply with applicable laws, including laws outside of your country of residence, (b) to comply with requirements related to legal proceedings, (c) to comply with requests from state and government authorities, including state and government authorities outside your country of residence, for reasons of national security and/or criminal enforcement purposes, (d) to enforce our terms of service, and (e) to enable us to use available legal remedies or to limit damages suffered by us.

Providing relevant product alerts and updates
We provide information about the Service you use, such as new product releases, warnings, updates, prices, terms, special offers, and related campaigns.

Improving the customer experience
We use your personal data to individually improve the customer experience and provide additional information in the Service or via email

Usage data
‍Subject to other provisions of applicable laws, we may use, transmit, and disclose other data we collect for any purpose. If, according to applicable laws, we are required to treat other data as personal data, we will use and disclose it only in the same way as personal data.

3. How we collect data

The use of automated interactions by uhub.io may change as a result of technological change. The following provides a detailed description of how uhub.io currently uses data collected during automated interactions.

‍Electronic communication protocols
When visiting websites or reading HTML emails, information about you is automatically transferred due to the connection process. This usually includes information about network access (from where you access), device (hardware and browser or mail client), your IP address (which may provide insights into geographic location and company), as well as date and time.

Cookies
We use common techniques such as cookies or tracking pixels (invisible graphics) in our Service to make it user-friendly, effective, and secure. Cookies are small text files that are stored locally in the cache of the web browser of the website user and allow the respective browser to be recognized. In addition to so-called session cookies, which are automatically deleted when you log out or close your browser, we also use so-called persistent cookies, for example, for the “Stay logged in on this computer” function, which recognize a returning user. Our cookies do not damage your computer. You can prevent the installation of cookies by changing the settings of your browser software accordingly. Of course, you can also delete cookies at any time with the corresponding browser function. If you delete cookies or set your browser to reject cookies, this may affect the functionality of the Service.

Embedded pixels and tracking technologies
We may use embedded pixel technologies in the electronic channels for the identification of individual user visits (in contrast to total accesses) or for advertising purposes. Embedded pixels or other technologies are also used in emails and online advertising. In this case, they provide information about when an email or advertisement was opened and how effective marketing campaigns are. The data collected using these technologies can be linked to the recipient's email address.

3.1 Use of Google Tag Manager

We use Google Tag Manager in our Service. Through this service, JavaScript tags can be managed via a web interface. Google Tag Manager only implements tags. It does not set any cookies or collect personal data. Google Tag Manager triggers other tags that may collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it remains in effect for all tracking tags implemented with Google Tag Manager. More information about Google Tag Manager is available at: http://www.google.de/tagmanager/use-policy.html

3.2 Digital Adoption Platform Usetiful

We use the Usetiful platform to improve the customer experience. For example, we collect personal data such as first name, last name, email address, and user behavior on the uhub workspace. For the purpose of contract fulfillment, Usetiful uses a “cookie” to identify recurring users and to determine their previous behavior on the uhub workspace.
We use this information to monitor and analyze the use of the Service, and for the technical administration of the Service, to increase its functionality and user-friendliness, and to tailor it better to your needs. Detailed information about the use of Usetiful can be found at https://www.usetiful.com/privacy-policy

3.3 Marketing Automation maatoo.io

We use the maatoo.io service on our channels for optimal communication with our customers. The maatoo servers of the provider 55 weeks AG, Busswilstrasse 16, 3250 Lyss, Switzerland are located in Switzerland.
On the respective login page, maatoo.io places a persistent cookie if there is no maatoo cookie already present on your device. If you have already used a website that uses maatoo, you may already have a maatoo cookie. Even if this cookie is set on other websites, the information from visiting our websites is only visible to us and is not shared with 55 weeks AG or other users of the maatoo system. It is also not possible for us to record or view information about your visits to other websites via this cookie.
More information about data protection in connection with the use of maatoo.io can be found at https://maatoo.io/datenschutzerklaerung/

3.4 Use of the integrated Support chatlio.com

Our integrated product support chat provides you with an easy communication channel for questions about our products or services. The chat transfers personal data when used. This includes first name, last name, email address, IP address, and location. In addition, the following usage data is collected: Current URL within the Service, used browser, OS, and language. This information serves the quality of product support and concrete troubleshooting in case of errors. If no staff is available to answer your questions, you can leave a message. We store the communication with you in the subprocessors Slack Technologies and chatlio.com. Access to this data is only possible for authorized persons.
Detailed information about the use of chatlio.com can be found at https://chatlio.com/legal/eu-privacy-summary/

3.5 Use of YouTube services

We use YouTube plugins operated by Google. The operator of the plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
By using our services equipped with a YouTube plugin, a connection to the YouTube servers is established.
If you are logged into your YouTube account, YouTube may directly associate your behavior with your personal profile. You can prevent this by logging out of your YouTube account.
By authorizing the uhub app to use your Google account, you grant uhub app access to your YouTube channel. The uhub app will upload videos and set a description on your behalf which you have created in the uhub app. The uhub app does not read your personal profile data or other data that can be accessed by authorizing access to your Google account.
For further information on handling user data, please refer to the YouTube Privacy Policy at https://www.google.de/intl/de/policies/privacy.

Uhub's use and disclosure of information received from Google APIs to other apps is in compliance with the Google API Services User Data Policy, including the Limited Use Requirements, https://developers.google.com/terms

3.6 Use of the PostHog service

We use the open-source product analytics suite from PostHog on our application. The software provider is PostHog, 965 Mission Street, San Francisco, CA 94103, United States. We use this information to analyze the use of the application and for the technical administration of the application, to increase the functionality and user-friendliness of our website and better align it with the needs of our visitors.
The data protection policies of PostHog can be found here: https://posthog.com/privacy

4. Information and data correction / deletion of data

Upon request, we will inform you at any time which data about you is stored with us. If, despite our efforts for accuracy, completeness, and timeliness, there are incorrect information stored with us, we will correct it immediately upon your request. You can reach our data protection officer with the description of your concern at privacy@uhub.io
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Storage and deletion
‍The criterion for the duration of the storage of personal data is the respective legal retention period. After the deadline, the corresponding information will be routinely deleted if it is no longer required for contract fulfillment or contract initiation.

Delete data and how users can delete their data from the app
Users have the right to request the deletion of their data by contacting us via phone or email.

5. Security through technical and organizational measures

We use technical and organizational measures in accordance with Art. 32 para. 1 EU GDPR to secure data processing against accidental or intentional manipulation, loss, destruction, or unauthorized access by individuals. The security measures in use are regularly reviewed and improved in line with technological developments.

6. International Transfer

If we process data in a third country (i.e. outside the European Union (EU) or a country with the adequacy status as a safe third country from the EU) or this occurs in the context of using third-party services or disclosing or transferring data to third parties, this is only done if it is required to fulfill our (pre)contractual obligations, based on your consent, due to a legal obligation, or based on our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only when the special conditions of Art. 44 ff. GDPR are met. i.e. the processing is, for example, based on special guarantees, such as the officially recognized establishment of a data protection level equivalent to the EU (e.g. for the USA by the "Privacy Shield"), or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses"). The server location for the data processing of uhub.io is Switzerland.
https://cloud.google.com/terms/data-processing-terms?hl=de#10-data-transfers
‍https://cloud.google.com/terms/service-terms?hl=de

7. Confidential data

We ask you not to send or disclose confidential personal data (e.g. social security numbers, information about race or ethnic origin, political opinions, religious or other beliefs, health, criminal history, or membership in trade unions) to us.

8. Contact

For any questions regarding this statement or the Privacy Policy, please contact us via email at privacy@uhub.io or at: momou ag Neuengasse 41 3011 Bern Switzerland
This privacy policy is governed exclusively by Swiss law and shall be interpreted accordingly. Bern, Switzerland is the exclusive place of jurisdiction for disputes arising from the use of this data protection declaration.

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