Privacy policy for the software uhub

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1.2

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Version of

Nov 4, 2025





Preface
‍This privacy statement (the "Policy") describes our policies regarding the collection, use, and disclosure of personal information from the uhub service (the "Service"), accessible at yourdomain.uhub.io, operated by momou ag ("us", "we", or "our").


1. What data we collect

Personal data refers to information that can be used to identify you. This includes, for example, your name or your email address. No personal data refers to information that cannot be linked uniquely to you, such as the number of visitors to a website.

‍Collection of personal data
‍When you interact with the Service and use it, we collect personal data. The collected data includes, among other things:

  • For each registered user, the first and last name as well as the email address used for login

  • Information about your current employment and company details.

  • For each registered user, the use of the Service as audit log with the activity, as well as date and time of the activity.

  • For a registered user, possibly further information regarding the position within the company, language, and time zone

  • Support and service requests via the built-in support chat

  • Collection of billing addresses and contacts for the purpose of accounts receivable


‍Collection of usage data
‍To ensure high security and optimal use of our channels and to optimize their availability, we store selected usage data of visitors when accessing the channels.
Usage data includes, among other things:

  • Unique IDs such as a cookie placed on your computer, mobile device or device IDs

  • Behavior logs within the Service

  • Internet Protocol address ("IP address") and data derived from your IP address, such as your geographical location

  • Information about your devices as contained in HTTP headers (defined below) or other Internet Transfer Protocol signals, browser or device type and version, operating system, user-agent identifiers, and information regarding the presence or use of "apps" on your mobile devices, screen resolution, and your preferred language


2. How we use and share data

Personal data
We use the personal data shared with us by you for the following purposes:

Compliance with legal requirements and company transactions.
We disclose your personal data if we believe this is necessary or appropriate for the following reasons: (a) to comply with applicable laws, including laws outside your country of residence, (b) to comply with requests related to legal proceedings, (c) to respond to requests from governmental and regulatory authorities, including governmental and regulatory authorities outside your country of residence, for reasons of national security and/or for law enforcement purposes, (d) to enforce our terms of service, and (e) to enable us to pursue available legal remedies or limit damages we may suffer.

Provision of relevant product alerts and updates
We provide you with information concerning the Service used. This includes new product versions, alerts, updates, prices, terms, special offers, and related campaigns.

Enhancing the customer experience
We use your personal data to personalize and enhance the customer experience and to provide additional information within the Service or via email

Usage data
‍Subject to any contrary provisions in applicable laws, we may use any other data we collect for any purposes, transfer and disclose it. If we are required by applicable laws to treat any other data as personal data, we will use and disclose it solely in the same manner as personal data.


3. How we collect data

The use of automated interactions by uhub.io may change as technology evolves. Below we describe in more detail how uhub.io currently uses the data collected during automated interactions.

‍Electronic communication protocols
When visiting web pages or reading HTML emails, information is automatically transmitted from you during the connection process due to technological reasons. This generally includes information on network access (from where you are accessing), about the device (hardware and browser or mail client), your IP address (which may allow conclusions to be drawn about geographical location and company) as well as date and time.

‍Cookies
We use standard technologies such as cookies or tracking pixels (invisible graphics) in our Service. These serve to make our Service user-friendly, effective, and secure. Cookies are small text files that are stored locally in the web browser cache of the website user and allow for the recognition of the browser in question. Besides so-called session cookies, which are automatically deleted once you log out or close your browser, we also, for instance, use persistent cookies for the “Stay logged in on this computer” function, which recognize a returning user. Our cookies do not harm your computer. You can prevent cookies from being installed by adjusting the settings of your browser software accordingly. Of course, you can delete cookies at any time using the relevant browser feature. If you delete cookies or set your browser to reject cookies, this may impair the functionality of the Service.

‍Embedded pixels and tracking technologies
We may use embedded pixel technologies in the electronic channels that serve to identify individual user visits (as opposed to aggregate accesses) or for advertising purposes. Embedded pixels or other technologies may also be used in emails and online advertising. In this case, they disclose when an email or ad has been opened and how effective marketing campaigns are. The data collected with these technologies may be linked to the email address of the recipient.


3.1 Use of Google Tag Manager

We use Google Tag Manager in our Service. This service allows JavaScript tags to be managed via a web interface. Google Tag Manager only implements tags. No cookies are placed, and no personal data is collected. Google Tag Manager triggers other tags that may collect data. Google Tag Manager does not access these data. If a deactivation is made on the domain or cookie level, it remains in effect for all tracking tags unless they are implemented with Google Tag Manager. More information about Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html


3.2 Digital Adoption Platform Usetiful

We use the Usetiful platform to enhance the customer experience. We collect personal data such as first name, last name, email address, and user behavior in the uhub workspace. For the purpose of fulfilling the contract, Usetiful uses a “cookie” to identify returning users and to determine the prior behavior of the user in the uhub workspace.
We use this information to monitor and analyze the use of the Service and for the technical administration of the Service to improve the functionality and usability of the Service and better tailor it to your needs. Detailed information on the use of Usetiful can be accessed at https://www.usetiful.com/privacy-policy.


3.3 Marketing Automation maatoo.io

We use the service maatoo.io on our channels for optimal communication with our customers. The maatoo servers of the provider 55 weeks AG, Busswilstrasse 16, 3250 Lyss, Switzerland are located in Switzerland.
maatoo.io places a permanent cookie on the respective registration page unless a maatoo cookie is already present on your device. If you have already used a website that uses maatoo, you may already have a maatoo cookie. Even if this cookie is set on other websites, the information from the visit to our websites is only visible to us and is not shared with 55 weeks ag or other users of the maatoo system. We cannot record or view information about your visits to other websites through this cookie.
Further information about data protection related to the use of maatoo.io can be found at https://maatoo.io/datenschutzerklaerung/


3.4 Use of the integrated support chatlio.com

Our integrated product support chat provides you with a simple communication channel for inquiries regarding our products or services. The chat transmits personal data during use. Specifically, this includes first name, last name, email address, IP address as well as the location. In addition, the following usage data is collected: Current URL within the Service, browser and OS used, and language.  This information serves to ensure the quality of product support and specific troubleshooting in case of errors. If no staff member is available to answer your questions, you can leave a message. We store the communication you have with us with the subprocessors Slack Technologies and chatlio.com. Access to these data is only available to authorized persons.
Detailed information about the use of chatlio.com can be accessed at https://chatlio.com/legal/eu-privacy-summary/.


3.5 Use of YouTube services

We use features and interfaces (APIs) from YouTube, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The operator of the platform is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

By using services within uhub.io that are linked with YouTube plugins or the YouTube Data API v3, a connection to the servers of YouTube is established. In the process, data may be transmitted to YouTube or Google.

If you are logged into your YouTube account, YouTube can directly associate your behavior with your personal profile. To prevent this, you can log out of your YouTube account before using the relevant features in uhub.io.

By authorizing the uhub app to use your Google account, you grant uhub.io access to certain information about your YouTube channel. This access is granted solely at your explicit consent through the OAuth procedure. In this context, the uhub app can:
– Publish, update, or delete videos on your behalf
– Post descriptions and other content you create
– Read channel information (name and icon) and the identity of the associated Google account (name and avatar)
– Store channel and video IDs as well as authentication tokens to ensure the connection and functionality

uhub.io does not read any sensitive personal profile data from your Google or YouTube account (e.g., no email address, no contacts, no subscriptions, or playlists).

The stored data is used solely to provide the integration with YouTube and is not processed for other purposes or shared with third parties. There is no use of the data for advertising or analytical purposes outside of the functionality provision.

As part of the YouTube integration, cookies or similar technologies may be set or read on your device to enable authentication or communication with the YouTube servers.

The disconnection from YouTube can be made at any time within uhub.io or via https://myaccount.google.com/connections?filters=3,4&hl=en . Disconnecting ends access to your YouTube data. The deletion of stored OAuth tokens and other connection data is carried out according to the agreements in the data processing agreement (DPA) between uhub.io and the respective customer.

When using the YouTube features within uhub.io, the YouTube Terms of Service and the Google Privacy Policy also apply.

The use and disclosure of information obtained from Google APIs is conducted in accordance with the Google API Services User Data Policy, including the Limited Use Requirements contained therein.


3.6 Use of the PostHog service

We use the open-source product analytics suite from PostHog on our application. The provider of the software is PostHog, 965 Mission Street, San Francisco, CA 94103, United States. We use this information to analyze the use of the application as well as for the technical administration of the application to enhance the functionality and usability of our website and better tailor it to the needs of our visitors.
The privacy policies of PostHog can be found here: https://posthog.com/privacy


3.7 Use of the OpenAI service

The editor can be supported by the ChatGPT chatbot from the company OpenAI. Any data (text) that the user enters in the "Open AI Editor" is transmitted to OpenAI. Personal data concerning the user utilizing this function is not transmitted.

The software provider is OpenAI in San Francisco, USA.

The privacy policies of OpenAI can be found here: https://openai.com/enterprise-privacy

 

3.8 Use of the TikTok service

By authorizing the uhub app to use your TikTok account, you grant the uhub app access to your TikTok channel. The uhub app will upload videos and post a description on your behalf that you created in the uhub app. The uhub app reads data from your associated channel, such as the name and icon.
The uhub app neither reads your personal profile data nor does it access other information that can be accessed by authorizing access to your TikTok account.

The software provider is TikTok, Culver City, 5800 Bristol Pkwy

The privacy policies of TikTok can be found here: https://www.tiktok.com/legal/page/eea/privacy-policy/en 


3.9 Use of LinkedIn service

We use plugins from LinkedIn, operated by LinkedIn Corporation. The operator of the plugins is LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA.

By using our services that are equipped with a LinkedIn plugin, a connection to the LinkedIn servers is established. If you are logged into your LinkedIn account, LinkedIn can directly associate your behavior with your personal profile. To prevent this, you can log out of your LinkedIn account.

By authorizing the uhub app to use your LinkedIn account, you grant the uhub app access to your LinkedIn profile. The uhub app will publish posts and post a description on your behalf that you created in the uhub app. The uhub app reads data from your associated profile, such as your name and profile picture.

The uhub app neither reads your personal contact data nor does it access other things that can be accessed by authorizing access to your LinkedIn account.

Further information on how user data is handled can be found in the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy.

 

3.10 Use of Facebook service

We use plugins from Facebook, operated by Facebook Inc. The operator of the plugins is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services that are equipped with a Facebook plugin, a connection to the Facebook servers is established. If you are logged into your Facebook account, Facebook can directly associate your behavior with your personal profile. To prevent this, you can log out of your Facebook account.

By authorizing the uhub app to use your Facebook account, you grant the uhub app access to your Facebook profile. The uhub app will publish posts and post a description on your behalf that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app neither reads your personal contact data nor does it access other things that can be accessed by authorizing access to your Facebook account.

Further information on how user data is handled can be found in the Facebook privacy policy at https://www.facebook.com/about/privacy.

 

3.11 Use of Instagram service

We use plugins from Instagram, operated by Facebook Inc. The operator of the plugins is Instagram LLC, 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services that are equipped with an Instagram plugin, a connection to the Instagram servers is established. If you are logged into your Instagram account, Instagram can directly associate your behavior with your personal profile. To prevent this, you can log out of your Instagram account.

By authorizing the uhub app to use your Instagram account, you grant the uhub app access to your Instagram profile. The uhub app will publish photos and stories and post a description on your behalf that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app neither reads your personal contact data nor does it access other things that can be accessed by authorizing access to your Instagram account.

Further information on how user data is handled can be found in the Instagram privacy policy at https://help.instagram.com/519522125107875.


3.12 Use of X Corporation service

We use plugins from X Corporation, the successor to Twitter. The operator of the plugins is X Corporation, [Address of X Corporation].

By using our services that are equipped with an X Corporation plugin, a connection to the X Corporation servers is established. If you are logged into your X Corporation account, X Corporation can directly associate your behavior with your personal profile. To prevent this, you can log out of your X Corporation account.

By authorizing the uhub app to use your X Corporation account, you grant the uhub app access to your X Corporation profile. The uhub app will publish tweets and post a description on your behalf that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app neither reads your personal contact data nor does it access other things that can be accessed by authorizing access to your X Corporation account.

Further information on how user data is managed can be found in the privacy policy of X Corporation at https://twitter.com/en/privacy


4. Access and data correction / deletion of data

Upon request, we will inform you at any time which data about you is stored by us. If, despite our efforts to ensure the accuracy, completeness, and timeliness of your data, incorrect information should ever be stored with us, we will promptly correct it upon your request. You can reach our data protection officer with a description of your request at privacy@uhub.io
‍
Retention and deletion
‍The criterion for the duration of storage of personal data is the respective statutory retention period. After the period expires, the relevant data will be routinely deleted, provided it is no longer required for contract fulfillment or contract initiation.

How users can delete their data from the app
Users have the right to request the deletion of their data by contacting us by phone or email.


5. Security through technical and organizational measures

We implement technical and organizational measures according to Art. 32 para. 1 EU GDPR to protect personal data from accidental or intentional manipulation, loss, destruction, or unauthorized access. The security measures in place are regularly reviewed and improved in accordance with technological developments.


6. International transfer

If we process data in a third country (i.e., outside the European Union (EU) or a country deemed to have adequate status as a secure third country by the EU) or if this occurs in the context of using services from third parties or disclosing, or transmitting data to third parties, this only occurs if it is necessary for fulfilling our (pre)contractual obligations, based on your consent, due to a legal obligation, or on the basis of our legitimate interests. Subject to legal or contractual permissions, we only process or allow data to be processed in a third country if the specific conditions of Art. 44 et seq. GDPR are met. That is, processing occurs, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level equivalent to that of the EU (e.g., for the USA through the "Privacy Shield") or by observing officially recognized special contractual obligations (so-called "Standard Contractual Clauses"). The server location for the data processing of uhub.io is Switzerland.
https://cloud.google.com/terms/data-processing-terms?hl=de#10-data-transfers
‍https://cloud.google.com/terms/service-terms?hl=de


7. Sensitive data

Please do not send or share any sensitive personal data (e.g., social security numbers, information about race or ethnic origin, political opinions, religious or other beliefs, health, criminal history, or membership in unions) with us.


8. Contact

If you have questions regarding this statement or our privacy policies, please contact us via email at privacy@uhub.io or at:

momou ag
Neuengasse 41
3011 Bern
Switzerland


This privacy statement is governed exclusively by Swiss law and is to be interpreted accordingly. The exclusive place of jurisdiction for disputes arising from the use of this privacy statement is Bern, Switzerland.