Privacy policy for the software uhub

V

1.2

-

Version of

Oct 17, 2025





Preface
‍This privacy policy (the “Policy”) describes our policies regarding the collection, use, and dissemination of personal information of the uhub service (the “Service”), accessible at yourdomain.uhub.io, operated by momou ag (“us”, “we”, or “our”).


1. What data we collect

By personal data, we mean information that can be used to ascertain your identity. This includes, for instance, your name or email address. No personal data includes information that cannot be unequivocally linked to you, such as the number of visitors to a website.

‍Collection of personal data
‍When you interact with the Service and use it, we collect personal data. The data collected includes, among other things:

  • For each registered user, the first and last names, as well as the email address used for login

  • Information about your current employment and company information.

  • For each registered user, the use of the Service as an Audit Log with activity as well as the date and time of the activity.

  • For a registered user, possibly additional information regarding position within the company, language, and time zone

  • Support and service requests via the built-in support chat

  • Collection of billing addresses and contacts for accounts receivable purposes


‍Collection of usage data
‍To ensure high security and optimal use of our channels and to optimize their availability, we store selected usage data of visitors when accessing the channels.
Usage data includes, among other things:

  • Unique IDs such as a cookie placed on your computer, mobile device IDs or device IDs

  • Behavior logs within the Service

  • Internet Protocol address (“IP address”) and data derived from your IP address, such as your geographical location

  • Information about your devices such as the information contained in HTTP headers (defined below) or other Internet Transfer Protocol signals, browser or device type and version, operating system, user agent identifiers, and information on the presence or use of “Apps” on your mobile devices, screen resolution, and your preferred language


2. How we use and share the data

Personal data
We use the personal data shared with us by you for the following purposes:

Compliance with legal requirements and company transactions.
We disclose your personal data if we deem it necessary or appropriate for the following reasons: (a) to comply with applicable laws, including laws applicable outside your country of residence, (b) to comply with requirements in connection with legal proceedings, (c) to respond to requests from state and governmental authorities, including state and governmental authorities outside your country of residence, for reasons of national security and/or law enforcement, (d) to enforce our terms of service, and (e) to enable us to utilize available legal remedies or limit the damages we may suffer.

Providing relevant product notices and updates
We provide you with information regarding the service used. For example, new product versions, notices, updates, pricing, terms, special offers, and related campaigns.

Improvement of customer experience
We use your personal data to improve the customer experience individually and to provide additional information in the Service or via email

Usage data
‍Subject to differing provisions in applicable laws, we may use, transfer, and disclose other data we collect for any purpose. If we are required by applicable law to treat other data as personal data, we will use and disclose it exclusively in the same manner as personal data.


3. How we collect data

The use of automated interactions by uhub.io may change due to technological developments. The following describes in more detail how uhub.io currently uses the data collected during automated interactions.

‍Electronic communication protocols
When visiting web pages or reading HTML emails, information from you is automatically transmitted due to technological reasons when a connection is established. This usually involves information about network access (where you access from), device (hardware and browser or mail client), your IP address (which may provide clues about geographical location and company), and date and time.

‍Cookies
We use standard techniques in our Service, such as cookies or tracking pixels (invisible graphics). They serve to make our Service user-friendly, effective, and secure. Cookies are small text files that are stored locally in the browser's cache of the web user and enable recognition of that browser. In addition to session cookies, which are automatically deleted once you log out or close your browser, we also use persistent cookies, for example, for the “stay logged in on this computer” function, which recognizes a returning user. Our cookies do not harm your computer. You can prevent the installation of cookies by changing the settings of your browser software accordingly. Of course, you can delete cookies at any time via the corresponding browser function. If you delete cookies or set your browser to refuse cookies, this may affect the functionality of the Service.

‍Embedded pixels and tracking technologies
We may use embedded pixel technologies in the electronic channels that serve to identify individual user visits (as opposed to overall accesses) or for advertising purposes. Embedded pixels or other technologies may also be used in emails and online advertising. In this case, they provide insight into when an email or advertisement was opened and how effective marketing campaigns are. The data collected with these technologies may be linked to the recipient's email address.


3.1 Use of Google Tag Manager

We use Google Tag Manager in our Service. This service allows JavaScript tags to be managed through a web interface. Google Tag Manager only implements tags. No cookies are set, and no personal data is collected. Google Tag Manager triggers other tags that may capture data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in effect for all tracking tags if these are implemented with Google Tag Manager. More information about Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html


3.2 Digital Adoption Platform Usetiful

We use the Usetiful platform to improve the customer experience. For example, we collect personal data such as first name, last name, email address, and user behavior in the uhub workspace. For contract fulfillment, Usetiful uses a “cookie” to identify returning users and to ascertain the user's previous behavior in the uhub workspace.
We use this information to monitor and analyze the use of the Service and for technical administration of the Service to enhance functionality and usability of the Service and better tailor it to your needs. Detailed information on the use of Usetiful can be found at https://www.usetiful.com/privacy-policy .


3.3 Marketing Automation maatoo.io

We use the maatoo.io service on our channels for optimal communication with our customers. The maatoo servers of the provider 55 weeks AG, Busswilstrasse 16, 3250 Lyss, Switzerland are located in Switzerland.
maatoo.io places a persistent cookie on the respective sign-up page unless a maatoo cookie is already present on your device. If you have already used a website that uses maatoo, you may already have a maatoo cookie. Even if this cookie is set on other websites, the information from visiting our websites is only visible to us and is not shared with 55 weeks ag or other users of the maatoo system. It is also not possible for us to record or view information about your visits to other websites through this cookie.
Further information on data protection in connection with the use of maatoo.io can be found at https://maatoo.io/datenschutzerklaerung/


3.4 Use of the integrated support chatlio.com

Our integrated product support chat provides you with an easy communication channel for questions regarding our products or services. The chat transmits personal data when used. Specifically, these include first name, last name, email address, IP address, and location. Furthermore, the following usage data is collected: Current URL within the Service, browser used, and OS, as well as the language.  This information serves to enhance the quality of product support and specific troubleshooting in the event of issues. If no staff is available to answer your questions, you can leave a message. We save the communication occurring with you in the subprocessors Slack Technologies and chatlio.com. Access to this data is only available to authorized persons.
Detailed information on the use of chatlio.com can be found at https://chatlio.com/legal/eu-privacy-summary/ .


3.5 Use of YouTube services

We use features and interfaces (APIs) from YouTube, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The platform operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

By using services within uhub.io that are connected to YouTube plugins or the YouTube Data API v3, a connection is established with YouTube's servers. In this process, data may be transmitted to YouTube or Google.

If you are logged into your YouTube account, YouTube can directly associate your behavior with your personal profile. To prevent this, you can log out of your YouTube account before using the respective functions in uhub.io.

By authorizing the uhub app to use your Google account, you grant uhub.io access to certain information from your YouTube channel. This access occurs solely with your explicit consent through the OAuth process. In this context, the uhub app may:
– Publish, update, or delete videos on your behalf
– Set descriptions and other content created by you
– Read channel information (name and icon) as well as the identity of the linked Google account (name and avatar)
– Store channel and video IDs as well as authentication tokens to ensure the connection and functionality

uhub.io does not read any sensitive personal profile data from your Google or YouTube account (e.g., no email address, no contacts, no subscriptions or playlists).

The stored data is used solely to provide the integration with YouTube and is not processed or shared with third parties for other purposes. There is no use of the data for advertising or analytical purposes outside of fulfilling the functionality.

Within the scope of the YouTube integration, it may occur that cookies or similar technologies are placed or read on your device to enable authentication or communication with YouTube's servers.

Disconnecting from YouTube can occur at any time within uhub.io. Upon disconnection, access to your YouTube data ends. The deletion of stored OAuth tokens and other connection data is performed in accordance with the agreements in the data processing agreement (DPA) between uhub.io and the respective customer.

When using the YouTube features within uhub.io, the YouTube Terms of Service and the Google Privacy Policy additionally apply.

The use and disclosure of information obtained from Google APIs occurs in accordance with the Google API Services User Data Policy, including the Limited Use Requirements contained therein.


3.6 Use of the PostHog service

We use the open-source product analysis suite from PostHog in our application. The provider of the software is PostHog, 965 Mission Street, San Francisco, CA 94103, United States. We use this information to analyze the use of the application as well as for the technical administration of the application to enhance the functionality and usability of our website and to better adapt it to the needs of our visitors.
PostHog's privacy policies can be found here: https://posthog.com/privacy


3.7 Use of OpenAI services

The editor can be supported by the chatbot ChatGPT from OpenAI. Any data (text) entered by the user in the “Open AI editor” is transmitted to OpenAI. Personal data regarding the user using the function is not transmitted.

The software provider is OpenAI based in San Francisco, USA.

OpenAI's privacy policies can be found here: https://openai.com/enterprise-privacy

 

3.8 Use of TikTok services

By authorizing the uhub app to use your TikTok account, you grant the uhub app access to your TikTok channel. The uhub app will upload videos and set a description in your name that you created in the uhub app. The uhub app reads data from your associated channel, such as name and icon.
The uhub app does not read your personal profile data nor does it read other things that can be accessed by authorizing access to your TikTok account.

The software provider is TikTok, Culver City, 5800 Bristol Pkwy

TikTok's privacy policies can be found here: https://www.tiktok.com/legal/page/eea/privacy-policy/en 


3.9 Use of LinkedIn services

We use plugins from LinkedIn, operated by LinkedIn Corporation. The operator of the plugins is LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA.

By using our services equipped with a LinkedIn plugin, a connection is established to LinkedIn servers. If you are logged into your LinkedIn account, LinkedIn can directly link your behavior to your personal profile. To prevent this, you can log out of your LinkedIn account.

By authorizing the uhub app to use your LinkedIn account, you grant the uhub app access to your LinkedIn profile. The uhub app will publish posts and set a description in your name that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data nor does it read other things that can be accessed by authorizing access to your LinkedIn account.

Further information on the handling of user data can be found in the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy.

 

3.10 Use of Facebook services

We use plugins from Facebook, operated by Facebook Inc. The operator of the plugins is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services equipped with a Facebook plugin, a connection is established to Facebook servers. If you are logged into your Facebook account, Facebook can directly link your behavior to your personal profile. To prevent this, you can log out of your Facebook account.

By authorizing the uhub app to use your Facebook account, you grant the uhub app access to your Facebook profile. The uhub app will publish posts and set a description in your name that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data nor does it read other things that can be accessed by authorizing access to your Facebook account.

Further information on the handling of user data can be found in the Facebook privacy policy at https://www.facebook.com/about/privacy.

 

3.11 Use of Instagram services

We use plugins from Instagram, operated by Facebook Inc. The operator of the plugins is Instagram LLC, 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services equipped with an Instagram plugin, a connection is established to Instagram servers. If you are logged into your Instagram account, Instagram can directly link your behavior to your personal profile. To prevent this, you can log out of your Instagram account.

By authorizing the uhub app to use your Instagram account, you grant the uhub app access to your Instagram profile. The uhub app will publish photos and stories and set a description in your name that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data nor does it read other things that can be accessed by authorizing access to your Instagram account.

Further information on the handling of user data can be found in the Instagram privacy policy at https://help.instagram.com/519522125107875.


3.12 Use of X Corporation services

We use plugins from X Corporation, the successor of Twitter. The operator of the plugins is X Corporation, [Address of X Corporation].

By using our services equipped with an X Corporation plugin, a connection is established to X Corporation servers. If you are logged into your X Corporation account, X Corporation can directly link your behavior to your personal profile. To prevent this, you can log out of your X Corporation account.

By authorizing the uhub app to use your X Corporation account, you grant the uhub app access to your X Corporation profile. The uhub app will publish tweets and set a description in your name that you created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data nor does it read other things that can be accessed by authorizing access to your X Corporation account.

Further information on the handling of user data can be found in the privacy policy of X Corporation at https://twitter.com/en/privacy


4. Information and data correction / deletion of data

Upon request, we will inform you at any time what data about you is stored with us. Should incorrect information be stored with us despite our efforts to ensure the accuracy, completeness, and timeliness of your data, we will promptly correct it upon your request. You can reach our data protection officer with your inquiry at privacy@uhub.io
‍
Storage and deletion
‍The criterion for the duration of storage of personal data is the respective statutory retention period. After the expiry of the period, the relevant data will routinely be deleted, unless it is no longer required for contract fulfillment or contract initiation.

Deleting data and how users can delete their data from the app
Users have the right to request the deletion of their data by contacting us via phone or email.


5. Security through technical and organizational measures

We implement technical and organizational measures in accordance with Art. 32 paragraph 1 EU GDPR to secure the processing of data to protect personal data from accidental or intentional manipulation, loss, destruction, or unauthorized access. The security measures in place are regularly reviewed and improved in line with technological developments.


6. International transfer

If we process data in a third country (i.e., outside the European Union (EU) or a third country with adequate status as a safe third country by the EU) or this occurs in the context of using services from third parties or disclosure or transfer of data to third parties, this only takes place when necessary to fulfill our (pre) contractual obligations, on the basis of your consent, due to a legal obligation, or based on our legitimate interests. Subject to legal or contractual permissions, we only process or allow data to be processed in a third country when the special requirements of Art. 44 et seq. GDPR are met. That is, processing occurs, for example, on the basis of special guarantees such as an officially recognized determination of an EU-compliant level of data protection (e.g., for the USA through the “Privacy Shield”) or compliance with officially recognized specific contractual obligations (so-called “standard contractual clauses”). The server location for data processing of uhub.io is Switzerland.
https://cloud.google.com/terms/data-processing-terms?hl=de#10-data-transfers
‍https://cloud.google.com/terms/service-terms?hl=de


7. Confidential data

We ask you not to send or disclose any confidential personal information (e.g., social security numbers, information on race or ethnic origin, political opinions, religious or other beliefs, health, criminal history, or membership in trade unions) to us.


8. Contact

If you have questions about this statement or the privacy policies, please contact us via email at privacy@uhub.io or at:

momou ag
Neuengasse 41
3011 Bern
Switzerland


This privacy statement is governed exclusively by Swiss law and is to be construed accordingly. The exclusive place of jurisdiction for disputes arising from the use of this privacy statement is Bern, Switzerland.